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How We Handle Your Information

We collect and use your data to run your account, process bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what we gather, why we need it, and how you can request changes or ask questions.

Account data protectionPayment information securityData request rightsContact privacy team

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Policy Framework and Scope

L89 Bangladesh Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate L89 Bangladesh for users in eligible regions where local law permits online gaming and betting services. This privacy policy covers personal data we collect when you open an account, deposit via bKash, Nagad or Rocket, place bets on cricket or football markets, play slots

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or live casino tables, and contact our support team. We gather your mobile number, payment identifiers, device information, session logs and transaction history to verify your identity, process deposits and withdrawals, prevent fraud, and comply with anti-money-laundering requirements in jurisdictions that regulate our services. Data collection
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happens when you register, when you fund your wallet, when you interact with games or betting markets, and when you reach out to support. We do not collect more than we need to run your account safely. We do not sell your data to third parties
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for marketing. Data processing takes place on secure servers; access is limited to staff who manage accounts, payments and compliance. Retention periods follow regulatory obligations in the jurisdictions where we operate—typically we keep transaction records for several years and account information while your account remains active.
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Once you close your account and any required retention period expires, we delete or anonymize your data unless law requires us to keep it longer. Cookie and tracking data help us understand how you navigate the lobby, which games you open, and where technical issues occur
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so we can improve the experience. You can disable non-essential cookies in your browser, though some features may not work as smoothly. If local law grants you rights to access, correct, delete or port your data, contact our privacy team through the support channel below and
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we will respond within the timeframe your jurisdiction requires. Service availability depends on your local law and whether your region permits the activities we offer.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Data Security and Your Rights

We use encryption for data in transit and at rest, restrict staff access to your information, and log every time someone views your account details. You have the right to know what we collect, why we collect it, and how long we keep it, and you can request changes at any time.

Encryption Standards

All data moving between your device and our servers travels over encrypted channels. Payment information, including bKash, Nagad and Rocket transaction details, is stored encrypted and access is logged so we can audit who viewed what and when.

Cookie Management

We use essential cookies to keep you logged in and remember your language preference, plus analytics cookies to see which games and pages you visit. You can disable analytics cookies in your browser; essential cookies must stay on for the account to work.

Data Retention Limits

We keep transaction records as long as regulators in our operating jurisdictions require, usually several years for anti-money-laundering compliance. Account profile data stays active while you use the service; after closure and any mandatory retention period, we delete or anonymize it unless law says otherwise.

Your Access Rights

If local law grants you the right to access, correct, delete or port your data, contact our privacy team and we will walk you through the verification process and fulfill your request within the legal deadline for your jurisdiction.

Privacy Questions and Data Requests

If you want to see what data we hold, ask us to correct an error, request deletion, or submit a data portability request, our privacy team will guide you through the process. Support staff can answer general questions; for formal data requests, we will verify your identity first to protect your information.

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Privacy Email

Email our privacy team with your account details and your request type—access, correction, deletion or portability. We will confirm your identity and respond within the timeframe required by your local data protection law.

Live Chat Privacy

Start a live chat and tell the agent you have a privacy question. For simple queries we can answer immediately; for formal data requests the agent will escalate to our privacy officer and you will receive a follow-up.

Account Settings

Open your account settings panel and look for the Privacy and Data section. You can view some collected information there and submit a data request form directly through the interface without waiting for an agent.

Common Privacy Questions

We collect your mobile number, payment wallet identifiers for bKash, Nagad or Rocket, device type and operating system, session logs showing when you logged in, and transaction history including deposit and withdrawal amounts and timestamps.

We store your bKash or Nagad transaction ID and the mobile number you sent from so we can match incoming funds to your account, process withdrawals back to the same wallet, and meet anti-money-laundering verification requirements in jurisdictions that regulate our services.

Transaction records stay in our system for the period required by regulators in our operating jurisdictions, usually several years for compliance purposes. Account profile data is deleted or anonymized after closure once any mandatory retention period expires, unless law requires longer storage.

Yes, if your local data protection law grants you that right. Contact our privacy team through the support channel, verify your identity, and we will provide a copy of your account data, transaction history and any other collected information within the deadline your jurisdiction requires.

No. We do not sell or share your personal data with third parties for their marketing purposes. We share data only with payment processors to clear bKash, Nagad and Rocket transactions, with compliance partners for identity verification, and with regulators when law requires it.

Open your account settings and edit your profile fields directly, or contact support if a field is locked. For changes that affect identity verification, like your mobile number, our team will verify the request before applying it to prevent unauthorized account takeover.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoL89 Bangladesh Banking InfoAbout Us

How We Handle Your Information

Data Security and Your Rights

Encryption Standards

Cookie Management

Data Retention Limits

Your Access Rights

Privacy Questions and Data Requests

Privacy Email

Live Chat Privacy

Account Settings

Common Privacy Questions

01 What personal data does L89 Bangladesh collect when I open an account?

02 Why do you need my payment information when I deposit via bKash or Nagad?

03 How long do you keep my data after I close my account?

04 Can I request a copy of all the data you hold about me?

05 Do you share my information with third parties for marketing?

06 How can I update incorrect information in my account profile?

Privacy Policy

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